Return Policy

At Parenting & Children London, we are committed to ensuring your satisfaction with every purchase. If you need to initiate a return or exchange, we've outlined our return policy below to provide you with a seamless and hassle-free experience.

Eligibility for Return:

  • Items must be in the same pristine condition as when you received them. They must not be worn, laundered, or used in any manner.
  • All return requests must be initiated within 30 days from the date of receipt. It is the responsibility of the customer to ship the item(s) back to Parenting & Children London.

Exclusions:

  • Shipping fees are non-refundable. Returns can only be accepted for products purchased directly from our official website, www.parentingchildrenlondon.com. If you obtained your Parenting & Children London product from any other source, kindly contact their customer service for return instructions.
  • Sales on seasonal/holiday items, mystery sale products, and clearance items are considered final and are not eligible for return or exchange.
  • For hygiene reasons, we are unable to accept returns for products that have been in direct contact with a child's mouth.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective product from our website, we are here to help. You can request a replacement within 90 days from the date of product receipt.
  • To initiate a replacement, please contact our dedicated customer support team at support@parentingchildrenlondon.com. Include a clear photo showcasing the defect, and we will guide you through the exchange process.

We understand that our products play a vital role in enhancing your parenting journey. If you require assistance or guidance on how to optimize the use of any Parenting & Children London item, please do not hesitate to reach out. We are here to address any questions you may have.

Thank you for choosing Parenting & Children London as your partner in parenting. Your satisfaction and confidence in our brand are of utmost importance to us.

Please note that this return policy is subject to change without prior notice. Be sure to review our policy before making a purchase or initiating a return.